In this Forbes article I am reposting you can read about the other side: the CX is not almighty and you cannot just build upon

Since 2022, we have been in discussions with dozens of companies regarding the implementation of Earned Growth Rate. All of them are advanced leaders of

We have included the eight most frequent questions to get answers to address possible hesitations. Question 1: Will the implementation of Earned Growth at our

Let us republish very interesting conclusions about NPS, from the Forbes article written by Ron Shevlin. The author is the Chief Research Officer at Cornerstone

While Net Promoter Score (NPS) can provide insights into customer loyalty, it is not immune to being gamed. (1) One way that NPS can be

While Net Promoter Score (NPS) is a useful metric for measuring customer satisfaction, it is important to note that it does not measure real behavior.